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Refund & Cancellation Policy

Last updated 30 October 2026. This policy details section 4 of our Terms of Service.

This policy explains how cancellations and refunds work at Fleetco.ai. The short version: agents paid monthly have no commitment and you can cancel them anytime, and if your first agent, working on your own information, does not deliver a first result within 48 hours of the start of your onboarding, we refund everything you paid for your agents (agents only, see section 1). Two things commit you for 12 months: paying for the year upfront (section 3), and the Wallet loyalty card, together with the Google reviews agent when it is in the Reviews + Loyalty pack (section 4). These commitments take precedence over the cancel-anytime rule. The details below make these rules precise.

1. The 48-hour guarantee

If you do not see a first concrete result from your first agent working on your own information (for example a first draft reply, quote or post ready in your console) within 48 hours of the start of your onboarding, tell us and we stop: we cancel your agents and refund everything you have paid for them, including the setup fee and the whole year if you paid it upfront, in full. No questions, no deductions. Your onboarding starts once you have given us the access and information we asked for.

This guarantee applies to agents only. It does not apply to the Wallet loyalty card, nor to the Google reviews agent when it is in the Reviews + Loyalty pack (both follow section 4), nor to websites or apps.

2. Agents and agent packs paid monthly

Paid monthly, agents have no commitment. You can add, swap or cancel an agent at any time. Cancellation takes effect at the end of the current billing period: you keep full access until then, and you are simply not charged again. Amounts already paid for the current period are not refunded, as the service has been provided for that period. A ready-made agent pack is priced for all of its agents together: if you remove or swap one of them, the pack price stops, the agents you keep are billed at their individual price from the next billing period, and a new agent is billed at its own price. This section does not apply to the Reviews + Loyalty pack, which follows section 4.

3. Paying for the year

If you pay for 12 months upfront, for your agents or for the loyalty card, the setup is offered. In return, what you paid for is committed for those 12 months: it stays active until the end of the year, and unused months are not refunded, except as provided in section 1 (48-hour guarantee) and, for the card, in section 4 (founding offer, or if we stop offering the card). For agents, the 48-hour guarantee then refunds the whole year. For the card, the 12 months run from the day it goes live (section 4). At the end of the year, your agents continue month to month unless you pay for another year; the card follows section 4.

4. Wallet loyalty card: 12-month commitment

The Wallet loyalty card, alone or in the Reviews + Loyalty pack, has an initial commitment of 12 months from the day the card goes live. This commitment takes precedence over the cancel-anytime rule that applies to agents.

The card goes live on the day we email you that your customers can add it to Google Wallet. That email sets the start date of the 12 months. Apple Wallet is added as soon as Apple approves our account, without changing that date.

The card's price and setup are calculated on this 12-month term, which is why it cannot be shortened. You can tell us at any time that you want to stop: the card then stays active until the end of the 12 months, the monthly fees remain due until that date, and months already paid are not refunded. After the first 12 months, the card continues month to month and you can cancel it with 30 days' notice. If we stop offering the card, the commitment ends and we refund the months you paid in advance and did not use.

In the Reviews + Loyalty pack, the Google reviews agent follows the same 12-month commitment as the card, because the pack's setup is offered in exchange for it. Taken on its own, the Google reviews agent is an agent like the others: month to month.

Founding offer (20 places, for orders confirmed by 30 November 2026): if your card is not live on Google Wallet by 15 December 2026, we refund everything you have paid for it, in full, and the commitment ends. In the Reviews + Loyalty pack, the refund covers the whole pack and the commitment ends for both the card and the Google reviews agent. This does not apply if the delay comes from information or access we are still waiting for from you.

5. Setup fees

One-time setup fees cover work performed at the start of your engagement and are non-refundable once onboarding is complete, except under the 48-hour guarantee (section 1) or the founding offer (section 4). This includes the setup for each additional agent. The setup is offered when you pay for the year upfront (section 3).

6. How to cancel

Email contact@fleetco.ai with the subject "Cancellation" from the email address on your account, or tell us through your owner console. We confirm within 2 business days, with the effective date and any refund amount.

7. How refunds are processed

Refunds are issued to the original payment method, through our payment processor (Stripe), within 5 to 10 business days of our confirmation. Exact timing on your statement depends on your bank. If a currency conversion was involved, the refund is made in the currency of the original charge.

8. Exceptions

We may decline a refund where the service has already been fully provided for the period concerned, or in cases of fraud or material breach of our Terms of Service. Nothing in this policy limits any non-waivable rights you may have under applicable law.

9. Contact & legal entity

Questions about a cancellation or refund: contact@fleetco.ai.

Fleetco.ai is a brand operated by AVJ Consultancy FZ-LLC, a free-zone company licensed by RAKEZ (Ras Al Khaimah Economic Zone), licence No. 47031741, registered at Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.